By its very nature, telehealth is based on the patient and the doctor being at some distance from each other, and for the patient to be willing and able to safely engage in the consultation.
Patients who are at moderate or high risk of harm to themselves or to others are generally not appropriate for telehealth.
This could include patients who are acutely suicidal, homicidal or intoxicated by alcohol or other drugs.
We do not provide an emergency service. Appointments need to be booked several days or weeks in advance and we are not able to provide an emergency response.
In an emergency situation (where someone is at immediate risk of harm) it is best to dial 000 or to attend the emergency department at your local hospital.